Patient Satisfaction Among Lumbee Indians in Rural North Carolina
by James Oxendine
Developed under the guidance of:
Dr. David Tillman
Public Health
In discussing the health status of American Indians, of the Lumbee Tribe in particular, the quality of care needs to be assessed. Satisfaction with care is considered an important gauge of perceived quality of care and can influence health outcomes. Patient satisfaction is a complex and subjective concept that is considered to be an uncertain variable in healthcare literature. Because satisfaction is subjective, the multifaceted topic is not well researched, especially for rural American Indians. Additionally, no instrument exists with the abilities to measure patient satisfaction for the specific population. Further, little research exists concerning healthcare issues surrounding the Lumbee Tribe. Five constructs are proposed to define satisfaction for rural patients of the Lumbee Tribe: expectations, communication, time, history and trust. Therefore, this project seeks to answer two questions: (1) What are the factors leading to satisfaction with healthcare delivered by primary care providers of the Lumbee Tribe? and (2) How do the identified factors impact satisfaction with healthcare delivered by primary care providers of the Lumbee Tribe?
Contact
113 Main Street
PO Box 98
Buies Creek, NC 27506 Directions
